On March 22, 2010 plaintiffs filed their consolidated complaint against Sony and Best Buy, alleging breach of warranty, unfair business practices, and similar claims on behalf of consumers arising from defective trackpads on Sony’s premier VAIO computer line.
Consumers allege (pdf) certain models in Sony’s VAIO notebook computers contain defective trackpads. The defective VAIO trackpads result in the VAIO notebook’s cursor moving in directions opposite to a user’s input, randomly opening and closing programs, and freezing or locking up the computer, rendering the VAIO notebook inoperable.
Because computers like Sony’s VAIO use and rely on a “graphical user interface,” i.e. visual windows, folders and files that can be moved and accessed with trackpad movements and clicks, the trackpad defect cripples the Sony VAIO.
Despite hundreds, if not thousands, of consumer complaints, to date Sony has refused to accept responsibility or offer a propery remedy for the defect. Further, Sony and Best Buy continue to market the Sony VIAO, and profit from the sale of a defective product, while consumers are left “holding the bag” with defective computers that cannot be fixed, even after multiple attempts at warranty repair.
VAIO is Sony’s flagship computer line, with prices ranging from $700 to over $3,000. Sony promised consumers “uncompromised performance” and “the best experience possible.” Consumers seek to vindicate their rights and hold Sony and Best Buy accountable for concealing the defect, failing to take proper action to fix the defect, and for selling the public an expensive computing product that fails to perform as advertised.
If you wish to speak with us, desire additional information about the litigation, or are interested in participating in the Sony VAIO Trackpad Litigation, please contact us.